Frequently Asked Questions

For general enquiries, call us on 02 8585 2100 or use our Contact Us page.

For selling and purchase offers, please book an appointment. We do not complete collection purchases by email alone.

You can still email photos to hello@eurekacoins.com.au before booking so we can guide you.

If an item is not listed on our website and it is not a common stock item, we likely do not currently have it.

You can email a photo and the item name/details to hello@eurekacoins.com.au. If we encounter it, we can contact you.

We stock a range of brands across coins and accessories, including Lighthouse, Renniks, Royal Australian Mint (RAM), The Perth Mint, VST, and Stockade, subject to availability.

For current stock, please browse our website categories or contact us on 02 8585 2100.

Please contact us within 30 days of receiving your order to request a return. Returned items must be in original condition and original packaging.

See full terms on our Returns Policy.

Non-returnable items include e-gift vouchers, custom ordered/made/altered items, gold and silver coins or bullion, and mint/security/private rolled coin rolls.

After return confirmation and approval, refunds usually appear within 3 to 7 business days.

Use our Resolution Centre to lodge warranty, payment, or return disputes. If you need help, call us on 02 8585 2100.

Please lodge the issue through our Resolution Centre so we can review and track your case properly. If you need help lodging it, call us on 02 8585 2100.

Domestic orders are posted with Australia Post and include tracking. We generally dispatch orders next business day.

Shipping is a flat rate of $12.95, and shipping is free for orders over $299. See full details on our Shipping page.

We accept Visa, Mastercard, PayPal, Zip, Afterpay, and bank deposit.

Bank Deposit orders are withheld from dispatch until payment is confirmed.

Yes. Please call us on 02 8585 2100 to arrange in-store pickup.

Yes. Please call us on 02 8585 2100 to arrange this.

Yes. Please call us on 02 8585 2100 to arrange phone payment.

You can track your order through your account at Track Order. We also send tracking details by email once your order is dispatched.

We are located at 181 Parramatta Road, Annandale NSW 2038. Visit our Visit Our Store page for map details.

Monday is by appointment only. Tuesday to Friday: 10:00am to 4:00pm. Saturday: 10:00am to 2:00pm.

Parramatta Road street parking is available (10am to 3pm weekdays). Alternatively, park on Young Street, Annandale Street, or Albion Lane.

From Parramatta, we are about a 30-minute drive in normal traffic.

Booking ensures John is available to assist you, so you are not left waiting in line or arriving while he is with another client or off-site.

For bullion and precious metals, timing also matters. Our buy prices are based on live market conditions, including spot price at the time of assessment, so appointments help us provide accurate pricing and a smoother process.

Anyone wanting to sell coins, banknotes, bullion, mint/proof sets, or a full collection should book first. You can book online via Book an Appointment.

If you are unsure whether your items are suitable, email clear photos to hello@eurekacoins.com.au before booking.

Please book a private appointment and bring photo ID. For larger collections, email clear photos beforehand so we can advise appropriately.

We provide purchase offers during appointments. Formal written valuations for insurance or probate purposes can be arranged upon request.

No. We do not provide storage or custodial services for bullion or other assets. All purchases must be taken upon settlement.

Dealer pricing considers verified condition, liquidity, and resale potential. Online quotes may:

• Use outdated or generalized data
• Ignore condition, provenance, or authenticity checks
• Include listings that never actually sold

We buy Australian and world coins, banknotes, gold and silver bullion, proof and mint sets, and quality numismatic collections.

We use professional testing methods to ensure items are genuine and fairly valued, including:

• Sigma electronic testing: Precision density and composition checks for metals
• Acid testing: For additional confirmation of gold and silver

This ensures accurate verification without relying on untested apps or online guesses.

eBay is a great research tool, but prices listed there often do not reflect real sale values. Common issues include:

• “Buy it now” listings that never sell at the listed price
• Condition exaggeration in photos
• Misrepresented or fraudulent items
• Hidden fees and shipping costs that reduce net value

Our prices are based on verified condition, market liquidity, and resale potential.

Coin value apps can be misleading because they often rely on photos and user-submitted data rather than professional testing. Limitations include:

• Metal content estimation: Photos cannot verify gold, silver, or other metals accurately.
• Condition grading: Wear, scratches, and cleaning are hard to assess via images.
• Rarity and provenance: Apps may misidentify coins or overlook key collectible factors.
• Market fluctuations: Apps may use outdated pricing or generalize across regions.

At Eureka, we use Sigma and acid testing alongside expert numismatic evaluation to provide accurate valuations.

Spot price is the global wholesale price of precious metals, quoted in troy ounces. Our pricing reflects:

• Spot price in AUD at the time of your appointment
• Premiums for processing, rarity, and market demand
• Currency fluctuations and international market activity

Spot price helps determine bullion value, but numismatic coins may carry additional collector value above metal content.

We do not offer refining or stamping services. We verify authenticity but do not melt, hallmark, or alter bullion in any way. All products must retain their original mint or refiner marks.

To participate in our online auctions, you must first create an account via our auction platform.

After creating your account, you must register separately for each auction you wish to bid in. During registration, you will be required to provide contact details and card verification to ensure fair and secure bidding.

Once approved, you will receive a bidder (paddle) number and can place bids online.

When registering to bid, a temporary authorization hold may be placed on your card.

This hold is used to verify that bidders are legitimate and to ensure transactions can be completed successfully if a bid is won. This is a standard security feature used widely across e-commerce and auction platforms.

The hold amount is not a charge. It is automatically released and returned to you — whether you successfully win a lot or not.

This process is clearly outlined in our Auction Details page and referenced within individual auction listings.

No. Card details are used for identity verification and bidder security only.

If you are a successful bidder, you will receive an invoice after the auction closes with payment instructions. Cards are not automatically charged unless otherwise stated.

Yes. Even if you already have an account, you must register individually for each auction event you wish to participate in.

This ensures bidder eligibility and maintains auction integrity.

Invoices are typically issued within 24–48 hours after the auction closes.

If you have won a lot and have not received your invoice, please check your Junk/Spam folder before contacting us.

You only need to create your auction account once, then log in with the same details. You must still register separately for each auction you want to bid in.

No. Auction bids are in AUD and do not include buyer’s premium, GST, or shipping. These are added to your invoice after the auction.

Auction invoices are not automatically charged, and you can pay using available payment methods including PayPal, bank transfer, and in-store payment options as arranged.

Yes. We stock a selection of Pokémon and other Trading Card Game (TCG) products, subject to availability.

Due to extremely high demand, strict purchasing limits apply to selected items.

To prevent bulk buying and reseller activity, selected high-demand Pokémon and TCG products are limited to 1 per household.

Orders of duplicate items placed under the same household, address, payment method, IP address, or customer (including under different names) will be cancelled immediately and refunded.

Further abuse of this system may result in:

• Immediate order cancellation
• Permanent blacklisting of customer accounts
• IP address restriction from future Pokémon purchases

These policies are strictly enforced to ensure fair access for genuine collectors and families.

No. We do not purchase Pokémon cards, graded cards, sealed product, or other Trading Card Game collections.

We specialise in coins, bullion, and numismatic material. Please refer to the Bullion & Numismatics section above for items we actively purchase.

Generally, no. The stamp market has declined significantly due to reduced collector demand and changing demographics. Modern or common stamps generally have limited resale value.