Returns Policy

Returns Policy main image Returns Policy image

All orders are subject to Eureka Coins return policy, we want you to be happy with your order. That’s why we’ve put our money-back guarantee in place so that you can order with confidence. We will gladly refund you the full purchase price, minus shipping, no questions asked, as long as:

a) You contact us to return the product within 30 days of receipt
b) The product is sent back in original condition and in its original packaging, with all tags attached. If the original packaging has been damaged or is missing, the item is non returnable.
c) Any items purchased that included an additional bonus gift - Both the original item and the bonus gift must be returned in order to receive a refund.

The below items are Special Exceptions and are non returnable in accordance with Consumer Guarantees (see below), or otherwise as required by law.

(1) E-gift vouchers
(2) Custom ordered, made or altered items
(3) Gold and Silver coins & bullion
(4) Mint, Security or Private rolled coin rolls

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights. If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.

Please choose carefully, Consumer guarantees do not apply if you:
Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, misused a product in any way that caused the problem knew of or were made aware of the faults before you bought the product asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted. All other reasons for items be returned within 30 days of receiving the goods.  

Once you have confirmed with us the item needs to be sent back, please send it to:

Eureka Coins
PO Box 601
St Ives, NSW, 2075
Australia

We unfortunately do not have a retail location for returns.

To better assist and track your disputes, we provide a Resolution Centre to process all warranty, payment and return disputes. 

You can raise disputes by logging into your account and clicking on the resolution centre link. You will then be taken through a step by step process to create a new dispute. Only customers with orders can raise disputes. Once raised, a dispute is issued a case number. This case number is unique to the dispute. All correspondence related to that dispute is stored under that case number.

Alternatively, you can call us to submit the dispute on your behalf.

All return postage costs are the customers responsibility.
If you are entitled to a replacement or exchange, you will not be charged for the shipping.  This item will be sent with the same shipping option as originally selected.

Upon confirmation of the item being returned, a replacement or store credit is available immediately upon approval, whereas refunds typically take anywhere from 3-7 business days to appear in your account.

Please call us at (+61) 0412 943 513 if you have any further questions, Monday through Friday, 9 a.m. – 5 p.m.